Privacy Notice
Last updated: 12 March 2026
Idax Software (“Idax”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, store and share personal data when you visit our website, submit an enquiry through our contact form, or sign up for our newsletter or other marketing emails.
Our website is available to visitors globally, including in the United Kingdom, the European Economic Area, the United States, and Asia-Pacific regions. We handle personal data in accordance with the privacy and data protection laws that apply to our activities.
1. Who we are
Idax Software is the controller of the personal data described in this notice.
Contact details:
Email: enquiries@idaxsoftware.com
Company: Idax Software
Address: Suite 3 Middlesex House, Rutherford Close, Stevenage, Hertfordshire, SG1 2EF, United Kingdom
If you have any questions about this Privacy Notice or want to exercise your data protection rights, please contact us using the details above.
2. What personal data we collect
Depending on how you interact with our website, we may collect:
Contact form data:
– name
– email address
– company name
– phone number, if provided
– the content of your message or enquiry
Newsletter data:
– email address
– subscription and consent records, such as date, time, source form, and confirmation status
Technical and usage data:
– IP address
– browser type and version
– device information
– website logs
– security and anti-spam data
– page interaction data, where applicable
3. How we use your personal data
We use personal data for the following purposes:
To respond to enquiries.
If you contact us through our website, we use your information to:
– respond to your enquiry;
– communicate with you about your request;
– keep a record of business communications; and
– protect our website and services from spam, abuse and security threats.
To send newsletters and marketing emails
If you subscribe, we use your information to:
– send newsletters, insights, updates and marketing communications;
– manage subscriptions and preferences;
– record consent and unsubscribe requests; and
– maintain suppression lists so we do not send marketing to people who have opted out.
To operate and secure our website
We may use technical data to:
– maintain website functionality;
– troubleshoot issues;
– monitor performance; and
– detect or prevent fraud, abuse or unauthorised access.
4. Our lawful bases
Under UK GDPR and, where applicable, other data protection laws, we must have a lawful basis for processing personal data.
Contact form enquiries
We usually process contact form data on one of the following bases:
– Legitimate interests — to operate our business, respond to enquiries, manage communications, and protect our website and systems; or
– Steps taken at your request before entering into a contract — where you ask us to prepare a quote, proposal, demo, scope, or other information about potential services.
Newsletter and marketing emails
We normally rely on consent to send newsletter and marketing emails to individuals.
Where the soft opt-in applies, we may send marketing about our own similar services if:
– we obtained your contact details in the context of a sale or negotiations for a sale;
– we are marketing our own similar services;
– you were given a clear opportunity to opt out when your details were collected; and
– you can opt out in every message.
5. Who we share your data with
We may share personal data with service providers who help us operate our website and business, such as:
– website hosting providers;
– form processing tools;
– CRM or customer support systems;
– email marketing platforms;
– spam filtering, fraud prevention, and security providers;
– analytics providers, where applicable; and
– professional advisers where necessary.
Where these providers act as processors for us, we require them to process personal data under appropriate contractual terms.
6. International visitors
Our website is accessible to visitors around the world.
Depending on where you are located, you may have additional rights under local privacy laws. Where those laws apply to our processing of your personal data, we will handle requests in accordance with applicable legal requirements.
If you are unsure whether a particular local law applies to you, please contact us at enquiries@idaxsoftware.com.
7. International transfers
Because we operate internationally and use service providers that may support our business from different countries, your personal data may be processed in the United Kingdom, the European Economic Area, the United States, and other countries where our service providers or their sub processors operate.
Where personal data is transferred outside the UK or EEA, we take steps to ensure it remains protected by using appropriate safeguards where required. These may include:
– adequacy regulations or adequacy decisions;
– approved contractual safeguards, such as standard contractual clauses; or
– other lawful transfer mechanisms permitted under applicable law.
If you would like more information about the safeguards we use for international transfers, please contact us at enquiries@idaxsoftware.com.
8. How long we keep personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, including compliance, record-keeping, and legal purposes.
9. Additional regional privacy rights
Depending on where you live, you may have specific privacy rights under applicable law.
UK and EEA
If you are in the UK or EEA, you may have rights to access, correct, erase, restrict, object to, or transfer your personal data, and to withdraw consent where we rely on consent.
United States
If you are a resident of certain US states, you may have rights under applicable state privacy laws, which can include rights to know, access, correct, delete, or obtain a copy of personal information, and in some cases to opt out of certain uses of personal information.
We do not sell personal data for money.
To exercise any privacy rights, please contact us at enquiries@idaxsoftware.com.
10. Your rights
Depending on the circumstances, you may have the right to:
– request access to your personal data;
– request correction of inaccurate data;
– request deletion of your data;
– object to processing based on legitimate interests;
– withdraw consent at any time where we rely on consent;
– request restriction of processing;
– request transfer of your data, where applicable; and
– complain to the relevant supervisory authority.
If you are in the UK, you can complain to the Information Commissioner’s Office.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us.
11. Cookies and similar technologies
Our website may use cookies and similar technologies for essential functionality, security, analytics and performance.
Where required, we will request consent before using non-essential cookies or similar technologies. For more information, please see our Cookie Notice.
12. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.
